Production Support Analyst

Mentmore is currently recruiting for a Production Support Analyst for our client, a leading fintech organisation who are undertaking a large transformation programmes. They are looking to bring on board an experienced Production Support Analyst with extensive experience of middleware/integration systems and transact-SQL queries.

Please note that within the role you will provide 24/7 out of hours support on a rota basis.

Key responsibilities:

  • Responsible for performing in-depth root cause analysis or request fulfilment.
  • You will regularly deliver professional 2nd and 3rd line application support for middleware and integration systems.
  • High volume application support
  • Writing and using transact-SQL queries on a day-to-day basis.
  • AppDynamics and IIS Server
  • Configuring and maintaining multi-tier environments
  • Escalating issues to 3rd line support and management.
  • Involved with a blend of programming and administration tasks; working with various stakeholders to resolve technical problems through analysis, diagnosis, and solution definition.
  • Excellent verbal and written communication skills, with good senior-level stakeholder management soft skills and competencies


Required skills:

  • 5+ years’ experience in a low-latency, high volume application support role
  • Excellent experiences with Transact-SQL queries
  • Good work experiences of application support for middleware and integration systems
  • Proven work experiences with some of the following: Oracle; .NET; Firewalls; Internet security; SOAP; HTML; Java Frameworks; AppDynamics and IIS Server knowledge.
  • Good working knowledge within a Windows environment.
  • ITIL foundation certificate would be a plus!
  • Compensationremote working - £55k Basic + package
  • LocationLondon
  • Schedulepermanent